Store policy
Got An Urge.com does not accept returns on any "specials". All returns
and exchanges will be subject to a 15% restocking charge in addition to
any shipping charges. Customer returns will be accepted up to 15 days
after initial receipt. Please allow 7 to 10 business days from receipt
of your return for the credit to be applied to your account or a refund
check to be mailed. Whew!! Gotta love the small print...
Any questions or concerns, please email us!
Thank you for being a GREAT CUSTOMER!
Any questions or concerns, please email us!
Thank you for being a GREAT CUSTOMER!
If you don't LOVE IT, return it!
Our goal is to keep you happy...
This is how you do it:
This is how you do it:
- Call 714.322.9876 or email us us for the official MRA # (material return authorization number)
- Enter one of the following return reasons:
- A: I lost my mind!
- B: Ooops, I ordered the wrong thing
- C: I didn't even order this item
- D: It was damaged during shipment
- E: I ordered once and you shipped it twice
- F: Shipped wrong item, packing slip was right
- G: I came up with this crazy reason...please describe
- Make a copy of the packing slip for your records
- Place the original packing slip inside the box with the items you're returning
- Ship to:
Got An Urge.com
Attn: Returns Dept.
60933 Fire Barrel Drive
La Quinta, CA 92253